5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of continuing excellent management processes.
Safety guard companies are unlike any seller that a home manager usually hires. If you hire a painter, then you can see whether or not they are doing their jobs by looking at the walls. However, when you hire a security guard company, how often can you see whether the protector organization is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In the majority of cases they probably are, but it is crucial to employ a system of verification and quality management to ensure that problems connected with the deficiency of doing these jobs don’t begin to occur.
In this guide we’ll talk five (5) easy actions to enhancing your safety guard service and attaining what you picture as your ideal retail security Dagenham.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is one of these states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security company and inquire does it look adequate.
Additionally, is your security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another superb method to display whether the protector is a good fit for your house is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This initial conversation will tell you a good deal about what to expect from that guard and it gives you a chance to request a different guard if you think that it is necessary.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in several circumstances the shield’s orientation to his delegated land is not as complete. We predict the orientation for the delegated land”Website Specific Training”. Learn What your website specific training resembles:
• Does it occur at your property?
• How long is each officer educated?
• How long does the security firm double bank? (Double banks is the procedure for having a veteran guard working in precisely the exact same time as the new guard.)
Determine the response to each of the questions and be certain that they fit with what you feel is sufficient. You should even think about sitting in on your safety guard business’s orientation and your website specific training to acquire an understanding of what goes into preparing a guard to operate in your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their work is not important and they begin to see themselves as less of a part of the security group. When guards don’t feel as part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
If your guards are required to make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are on your property. These tracking systems allow the security guard company to track the log and time the activity of the guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to check in regularly with the safety guard company provides a method of making certain that each guard is safe and alert. Using guards check-in regularly with the safety guard company, at least every 30 minutes, guards feel that their security is important and that being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out just what is happening with your safety while you aren’t there. During these inspections, be sure to ask your safety guards questions about their duties and responsibilities to ensure that they understand their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be confident that the consultant is not actually a security guard company. If so, your audit is sure to turn up problems with your existing security guard company.